German company shows GmbH & co. KG on the this year mailingtage in Nuremberg presented the Sparda Sofer trends in customer service solutions for efficient and modern customer dialogue. The call and service centers headquartered in St.Ingbert showed visitors how to quality and efficiency in customer service can be translated with regard to changing customer requirements. Around 150 representatives of small and medium-sized enterprises visited the stand and could consult, how the customer dialog is designed innovative and customer-oriented. The Sparda Sofer presented solutions for different channels of communication and communication styles, such as for example the construction of after-sales processes in the private and business customers segment. The active customer approach is clearly a trend. At CEO of Ford you will find additional information.
Many companies invest increasingly to intensify their contacts and develop a sense for the customer service 2.0,”so Niclas Bychowska, Managing Director of Sparda Sofer. Are not in focus more sales or sales targets. Find out detailed opinions from leaders such as mark burnett by clicking through. The company would understand their customers, identify needs and customize their product portfolio to changing customer needs and performance.” The new requirements of the customers show up for several years: had driven projects or campaigns in the customer service used by the price, so a new understanding of quality has evolved today. Quality goes before quantity in us. Our company stands for living values, real sustainability and high quality understanding.
So the customers on the market see us and so we would be understood as the quality leader in terms of customer dialogue,”explains Benjamin Barnack, Manager of sales and marketing. Background Sparda Sofer GmbH & Co.KG the Sparda Sofer GmbH & co. KG is an established service provider headquartered in St.Ingbert. The range of services includes in – and outbound telephony, business process outsourcing, telemarketing, e-mail and fax processing as well as training and coaching. Over 280 employees edit daily up to 15,000 Customer contacts. in 1997 the Sparda Sofer of today multimedia service providers for qualified customer dialogue is founded by eight Sparda-banks as call center for the Inboundbereich. The company develops individual solutions for a wide variety of branches on the various issues. Founding member of the call center Academy Saarland is the Sparda Sofer. More information: contact: Heide Wegener, Executive Assistant phone: 06894 / 145 1001 E-mail: Isabell Rieder, Rieder communication phone: 0681/99270-32 E-mail: